This book presents in simple and accessible terms the different psychological theories that apply to human communication and the techniques that result from them. It is therefore an introduction to the social psychology of communication, in which theory and methodology are closely linked. Starting from the idea that communication is an interaction, the following themes are developed: general factors involved in communication situations; interpersonal communication, the need for attentive listening, and interview methods; the dynamics of communication in groups, observation and conduct of meetings; the relationships between communication and social influence: conformism, innovation, the role of majorities and minorities. Completely updated, this third edition introduces a chapter on the non-verbal dimension of communication. This book is aimed at students in initial training in the humanities as well as future social workers, but it will also be of interest to all those who, in their professional practices, are confronted with communication problems.
