Serving your customers well - Rene Louis Comtois book

Book Serving your customers well. Quebec book Editions. isbn 9782764023556

Serving your customers well is a skill that combines KNOW-HOW and KNOW-HOW.

In this book, René-Louis Comtois proposes an original customer approach, based on the quality of interpersonal relationships. You will see how:

• establish relational rules based on the recognition of differences between individuals and on the quality of communications;

• determine the key actions that can best meet the specific expectations of your customers;

• change your perception of complaints and learn to use them as a tool for improvement;

• give you the means to defuse difficult situations and reduce dissatisfaction;

• analyze your business processes and choose strategies to make every moment of your meetings enjoyable.

You will benefit greatly from knowing this approach: a better working environment, customer recognition, employee satisfaction and, ultimately, better profits for your company.