Serving your customers well - Rene Louis Comtois book
Serving your customers well - Rene Louis Comtois book
Book Serving your customers well. Quebec book Editions. isbn 9782764023556
Serving your customers well is a skill that combines KNOW-HOW and KNOW-HOW.
In this book, René-Louis Comtois proposes an original customer approach, based on the quality of interpersonal relationships. You will see how:
• establish relational rules based on the recognition of differences between individuals and on the quality of communications;
• determine the key actions that can best meet the specific expectations of your customers;
• change your perception of complaints and learn to use them as a tool for improvement;
• give you the means to defuse difficult situations and reduce dissatisfaction;
• analyze your business processes and choose strategies to make every moment of your meetings enjoyable.
You will benefit greatly from knowing this approach: a better working environment, customer recognition, employee satisfaction and, ultimately, better profits for your company.